Returns & Cancellation
At JACKHERO, every product is handcrafted/machine embroidered. Minor variations in fabric texture, finish, stitching, color tone, or detailing are a natural part of the handmade process and are not considered defects. Please also note that colors and finishes may appear differently across screens, devices, and lighting conditions.
How Returns Work
- Contact our support team with your Order ID, reason for return, and images of the product.
- Our team reviews and approves the return request.
- The product is returned to us.
- Once received, our team inspects the product.
- If approved, Store Credits are issued to your account in the form of a coupon code.
- Store Credits can be used to purchase any JACKHERO product and remain valid for 365 days.
Please start your email with: “JACKHERO Return Request” to help our team process your request faster.
Return Charges
Defective or Incorrect Product
If you receive a defective, damaged, or incorrect product, the return will be processed free of charge.
In case of a damaged or defective product, we provide Store Credits only.
A clear unboxing video is mandatory for all damaged or defective product claims.
- The video must clearly show the courier package before it is opened.
- The entire unboxing must be recorded in one continuous video.
- The video must contain no cuts, edits, or interruptions.
- The product and its condition must be clearly visible during the unboxing.
- Claims submitted without a proper unboxing video will not be accepted.
Other Approved Returns
For all other approved returns, including wrong size, change of mind, etc., ₹500 will be deducted from the Store Credits issued.
Return Shipping
Return shipping charges vary by country, location, and product. Our team will share the applicable return cost during the return process.
Exchanges
We do not offer direct exchanges.
If you would like a different size or style, you may return the product, receive Store Credits, and place a new order.
Partial COD Payments
Any amount paid as a Partial COD Payment is non-refundable and non-transferable.
Partial COD Payments will not be refunded under any circumstances, including but not limited to:
- Order cancellation by the customer
- Failure or refusal to accept the order
- Change of mind
- Size or fit issues
- Return requests
- Any other customer-requested cancellation or order-related issue
No Store Credits will be issued against the Partial COD Payment amount in any circumstances.
By choosing the Partial COD payment option, the customer acknowledges and agrees to this policy before placing the order.
Refunds
We do not offer refunds to the original payment method under any circumstances.
All approved returns are processed exclusively through Store Credits, subject to the applicable return policy.
Partial COD Payments are strictly excluded from Store Credit issuance and will not be refunded.
Please review the policy carefully before placing your order.
Returns are introduced as a support measure, not an entitlement. Misuse of return categories impacts operations and pricing for everyone.
By placing an order with JACKHERO, you agree to abide by the policies above.
JACKHERO’s decision after inspection and review is final and binding in all return-related matters.
Repeated spamming, harassment, or misuse of support channels after a decision has been communicated will not be entertained. Any customer who continues to spam or misuse communication channels after three warnings will have their contact details blocked across all support platforms.